Supporting Your Business
We deliver top notch support in these ways…
We invite all of our clients to join us twice a year for our User Group. The User Group is incredibly valuable as it provides a chance for our clients to network and discuss different ways of utilizing our system for best business practice, as well as sharing ideas in an open forum to enhance the system.
Our lead developer presents the latest enhancements to be included in the release to follow the event, which are based on users’ requests from the previous user group. Our delivery road map is user defined, so at every user group, we compile our users’ wish list to action for the next release.
We also welcome our clients to deliver presentations themselves about ‘hot topics’ they are being faced with, within our industry which are very well received.
Our dedicated training staff, deliver very bespoke training on our software and modules. Beacuse of this we have no pre-written course material.
When our clients contact us to schedule a training course for their staff, we will get in touch to define exactly what the objectives of the training will be. We can deliver training to anybody who requires it, from administration staff and surveyors, to contractors and end users. We can provide an overview of the system and also drill down very specifically to areas the client wishes to use.
We understand the importance of support, particularly when our clients have a large number of staff with very different levels of understanding and who are handling their data within our asset management system
Whilst we always promote training as an essential requirement with our system, we are also developing a Knowledge Base which will be launching in Autumn 2015.
The Knowledge Base, which our users will be able to access 24/7, contains useful information on all of our modules, alongside a ‘frequently asked questions’ area where you may be able to find the answer you’re looking for.
Our delivery road map is driven by you. No-one knows your business requirements better than you so we involve you at every step to fully meet your specific needs.
We will happily visit your business and our developers will discuss your ideas and develop a solution and time frame that works for everybody. Our clients enjoy a very personal development service and you can pick up the phone and speak with your account manager or directly with the developer at any time. We have very strong relationships with our clients and their contractors, enabling us to remain very much up to speed with changes in legislation and within our industry.