Privacy Policy


Welcome to Integrator Housing Solutions Ltd.’s privacy policy.

Integrator Housing Solutions Ltd, CRN 06008886 has its registered office at Delta Place, 27 Bath Road, Cheltenham, England, GL53 7TH, and is referred to as “IHS”, “we“, “us” or “our” in this privacy policy.

IHS respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our websites, (regardless of where you visit them from), webapps or contact us by telephone or in writing (email, fax or letter) or meet with us directly, in person. This policy also tells you about your privacy rights and how the law protects you.

 1. Important information and who we are Purpose of this privacy policy

This privacy policy aims to give you information on how IHS collects and processes your personal data through your use of this website, or when provided to us by phone, email, fax, letter or in person, or when you purchase or license a product or service from us.

 Our products and services are not intended for children and we do not knowingly collect data relating to children.


 IHS is the data controller, in accordance with the defined meaning set out in the Retained Regulation (GDPR 2016/679) (“UK GDPR”) and the Data Protection Act 2018 (“DPA”) and is responsible for the personal data that it collects from you.

We have appointed a data privacy officer at IHS, who is responsible for overseeing questions in relation to this privacy policy and the management of personal data at IHS. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our data privacy officer on

Helen Harrison

Postal address: Delta Place, 27 Bath Road, Cheltenham, Glos GL53 7TH

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 12/08/2021

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 Third-party links

This website or webapp may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The data we collect about you

 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous or aggregated data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  •  Identity Data includes first name, last name, username or similar identifier, title.
  •  Contact Data includes work or home contact addresses, billing address, delivery address, email address and work or private land or mobile telephone numbers
  •  Transaction Data includes details about past and current transactions with you, including payments to and from you and other details of products and services you have purchased from us.
  •  Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  •  Profile and Usage Data includes your login data, your first name and last name, information about how you use our websites or webapps, products and services.
  •  Marketing and Communications Data includes your Identity Data, your Contact Data and your preferences in receiving marketing from us and our third parties and your communication preferances.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Profile and Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data over the web or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you contact us to make enquiries about our software products or ask for a quote or an extension to any licences of our software that you may already be using. You will also provide personal data when you:
    • subscribe to our service or publications;
    • request marketing to be sent to you;
    • engage with a promotion or survey; or
    • give us feedback or contact us
  • Automated technologies or interactions. As you interact with our website(s) and Webapp(s), we may automatically collect Technical Data about your equipment, browsing actions and We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy ( for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below including :
  • analytics providers such as Google;
  • advertising networks; and
  • search information
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services
  • Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the

4. How we use your personal data

 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
  • Where we are processing your personal data where it is necessary for compliance with a legal obligation or regulation that we are subject to.

    Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us or using the unsubscribe button that we include on all marketing materials.

    Purposes for which we will use your personal data

     We have set out below, in a table format, a description of all the ways we use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

    Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


    Type of data

    Lawful basis for processing including basis of legitimate interest

    To register you as a new IHS customer or provide you with quotation

    (a)  Identity

    (b)  Contact

    Performance of a contract with you

    To supply our software (by way of a software licence):

    (a)   Manage payments, fees and charges

    (b)    Collect and recover money owed to us

    (a)  Identity

    (b)  Contact

    (c)  Financial

    (d)  Transaction

    (e) Marketing and Communications

    (a)  Performance of a contract with you

    (b)   Necessary for our legitimate interests (to recover debts due to us)

    To manage our relationship with you which will include:

    (a)   Notifying you about changes to our terms or privacy policy

    (b)   Asking you to leave a review, provide feedback or take a survey

    (a)  Identity

    (b)  Contact

    (c)  Profile

    (d) Marketing and Communications

    (a)  Performance of a contract with you

    (b)    Necessary to comply with a legal obligation

    (c)  Necessary for our legitimate interests, to keep our records updated and to study how customers use our products/services

    To enable you to partake in a promotion or complete a survey

    (a) Identity

    (a)  Performance of a contract with you

    (b)   Necessary for our legitimate interests



    (b)  Contact

    (c)  Profile and Usage

    (e) Marketing and Communications

    (to study how customers use our products/services, to develop them and grow our business)

    To administer and protect IHS business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

    (a)  Identity

    (b)  Contact

    (c)  Technical

    (a)   Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

    (b)    Necessary to comply with a legal obligation

    To deliver relevant website content, update you with information about our software and developments, provide limited advertisements to you about our software and to measure or understand the effectiveness of the advertising we serve to you

    (a)  Identity

    (b)  Contact

    (c)  Profile and Usage

    (e) Marketing and Communications

    (f)  Technical

    Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

    To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

    (a)  Technical

    (b)  Profile and Usage

    Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

    To make suggestions and recommendations to you about goods or services that may be of interest to you

    (a)  Identity

    (b)  Contact

    (c)  Technical

    (d)  Profile and Usage

    (f)  Marketing and Communications

    Necessary for our legitimate interests (to develop our products/services and grow our business)


     We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

    Promotional offers from us

     We may use your Identity, Contact, Technical, Profile and Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

    You will receive marketing communications from us if you have requested information from us or licensed software from us and you have not opted out of receiving that marketing.

    Third-party marketing

     We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

    Opting out

    You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

    Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of subscribing to our software or other contractual arrangements.


     For more information about the cookies we use, please see

    Change of purpose

     We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

    5. Disclosures of your personal data

    We may share your personal data with the parties set out below for the purposes set out in the table above , including :

    • Service providers acting as processors based in the United Kingdom or the EEA who provide hosting and data storage services.
    • Professional advisers acting as joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
    • HM Revenue & Customs, regulators and other authorities acting as joint controllers based in the United Kingdom.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law and enter into agreements with third parties who process your data on our behalf or with whom we share your personal data. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

    6. International transfers 

    We do not transfer your personal data outside the United Kingdom.

    7. Data security

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    8. Data retention

    How long will you use my personal data for?

    We retain basic personal data of our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax and accounting purposes.

    In some circumstances you can ask us to delete your data, but this may not always be possible for us to comply with.

    In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

    9. Your legal rights

    Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

    Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

    Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

    Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

    Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

    Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

    • If you want us to establish the data’s accuracy.
    • Where our use of the data is unlawful, but you do not want us to erase it.
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    • You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

    Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

    Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

    If you wish to exercise any of the rights set out above, please contact our data protection officer, on the contact details set out above.

    No fee usually required

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

    What we may need from you

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    Time limit to respond

    We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.