Clydesdale Housing Association

Transforming Asset Management with Integrator Plus

Background

Clydesdale Housing Association (CHA) is a registered social landlord providing high-quality, affordable housing across South Lanarkshire. With a growing portfolio and increasing regulatory demands, CHA required a more modern and efficient way to manage its housing stock, ensure compliance, and streamline survey operations.

Challenges

CHA faced several operational limitations with its previous systems:

  • Software access was restricted to specific office machines

  • No remote access for staff working from home or on site

  • Software updates were time-consuming and required manual installation

  • Heavy reliance on internal IT support for troubleshooting and maintenance

Solution

CHA adopted Integrator Plus, a cloud-based asset management platform from Integrator Housing Solutions, alongside Notus Pocket Surveyor to enhance mobile surveying capabilities.

Benefits Realised

Enhanced Asset Management

  • Centralised, secure access to asset data from office, home, or on site

  • Built-in support for UK housing standards including SHQS and EESSH

  • Improved budget planning using integrated cost analysis and smoothing tools

  • Ability to customise asset fields and user permissions to suit organisational needs

Streamlined Survey Operations with Notus

  • Mobile data collection for stock condition and RdSAP surveys

  • Offline working with automatic data synchronisation

  • Use of photographs, voice-recognised notes, and boiler database searches

  • Survey approval workflows to protect data integrity before updating live records

Impact

The integration of Integrator Plus and Notus enabled CHA to:

  • Make more informed, data-driven decisions

  • Improve tenant services through proactive maintenance

  • Reduce administrative overhead

  • Improve surveyor productivity and data quality

Client Statement

“Integrator Plus has streamlined our asset management processes, allowing us to make informed decisions with confidence, while Notus Pocket Surveyor has empowered our team to conduct on-site surveys with ease and precision, reducing administrative burden and improving turnaround times.

Beyond the technology, what truly sets Integrator Housing Solutions apart is their exceptional customer service and support.”

Vicky Rogers
Deputy Chief Executive
Clydesdale Housing Association